On-Site Support
Hands-on troubleshooting, hardware diagnosis, workstation setup, and infrastructure work at your premises. We come to you when remote isn’t enough.
Business IT support with SurrendaSoft
Professional IT support for Sydney businesses.
On-site and remote IT infrastructure support from experienced professionals. We keep your technology running so you can focus on your business.
What we do
IT support that keeps your business running.
From day-to-day troubleshooting to infrastructure projects, we provide the technical support your team needs without the overhead of a full-time IT department.
Remote Support
Fast remote diagnosis and resolution for software issues, configuration changes, user access problems, and day-to-day IT questions without the wait.
Network & Infrastructure
Wi-Fi, LAN, switches, routers, servers, and cabling. We design, install, and maintain the network infrastructure your business depends on.
Cloud & Backup
Microsoft 365, Google Workspace, cloud migration, automated backups, and disaster recovery planning. Keep your data safe and accessible.
Security & Compliance
Endpoint protection, firewall configuration, VPN setup, access control, and security audits. Protect your business from threats and data breaches.
Device Management
Laptops, desktops, phones, tablets, printers, and peripherals. Procurement advice, setup, maintenance, and lifecycle management for all your devices.
Workflow Automation
Automate repetitive business processes using tools like Microsoft Power Automate, Zapier, and custom scripting. Save time, reduce errors, and let your team focus on what matters.
Why choose us
IT support that actually works for your business.
Most businesses don't need a full-time IT department, but they do need someone reliable they can call when things go wrong — or before they do.
We provide experienced, hands-on IT support with honest pricing, no lock-in contracts, and a focus on keeping your operations running smoothly.
What you get with SurrendaSoft IT Support
Local Sydney-based team — not an offshore helpdesk
26+ years combined technology experience
No lock-in contracts — pay as you go
Transparent hourly pricing with no hidden fees
On-site and remote options to suit your needs
Plain English — no jargon, no upselling
Business-focused — we understand your time is money
Your IT team
Experienced professionals you can rely on.
We're a small, focused team that takes pride in reliable service and honest communication. No call centres, no ticket queues — just direct access to the people doing the work.
Andrew Price
Principal Consultant
22+ years in technology experience
Andrew spent 22 years at ResMed — a global medical device company — rising from software engineer to leading technology teams of 50+. He brings the rigour of an enterprise environment to every engagement, diagnosing problems methodically and communicating clearly without jargon.
Deep technical troubleshooting & problem diagnosis
Enterprise infrastructure & systems experience
Process improvement & workflow efficiency
Clear communication across technical & business teams
Large-scale team & project coordination
Security-conscious approach from regulated industry
Laurence Klein
IT Support Specialist
4 years in IT support experience
Laurence spent nearly four years as the sole IT and digital operations contact for a 300+ member organisation. He administered Microsoft 365 and Google Workspace, supported Windows devices, resolved network and printer issues, managed DNS and web infrastructure, and trained non-technical staff. He's known for explaining technology clearly and solving problems without unnecessary jargon.
Microsoft 365 & Google Workspace admin
Windows device support & setup
Wi-Fi, printer & connectivity troubleshooting
DNS, domain & web infrastructure
Staff onboarding & technology training
Digital workflow improvement
How it works
Simple, straightforward IT support.
No complicated contracts or lengthy onboarding. We make it easy to get the help you need, when you need it.
Getting started is easy
Whether you need a one-off fix or ongoing support, the process is the same: tell us what you need, and we'll take care of it.
1
Discovery call
Reach out via our form and we’ll arrange a free discovery call. Tell us what’s going on — no commitment required.
2
Assessment
We evaluate your current IT setup, identify pain points, and understand your business needs — on-site or remotely.
3
Support
We resolve your issues with hands-on, practical support. No jargon, no unnecessary upselling — just solutions.
4
Ongoing
Need regular support? We offer flexible ongoing arrangements so you always have a trusted IT partner on call.
Transparent pricing
Honest rates, no surprises.
We believe in transparent pricing. No hidden fees, no lock-in contracts, no minimum engagement periods. Pay for the support you need, when you need it.
$100 / hour
ex GST
Standard hourly rate for all on-site and remote support. Billed in 15-minute increments — you only pay for the time we spend, no rounding up to the nearest hour.
$50 callout fee
Sydney metro
Covers travel to your business within the Sydney metropolitan area. Remote support has no callout fee.
Need ongoing support? We offer flexible retainer arrangements tailored to your business. Contact us to discuss a custom plan.
Discuss a support planWho we help
IT support for businesses of every size.
Whether you're a small office or a growing enterprise, we tailor our support to fit your needs and budget.
Small businesses that need reliable IT without the overhead
You don’t have an IT person and don’t need one full-time. But when something breaks, you need someone who can fix it quickly and explain it clearly.
- Ad-hoc support when things go wrong
- Workstation and device setup for new staff
- Wi-Fi and printer troubleshooting
- Cloud email and file storage setup
- Basic security and backup configuration
Get in touch
Book a free discovery call.
Tell us about your business and IT challenges. We'll arrange a free discovery call to understand your setup — no commitment required.